Privacy Policy

ArtPro respects your privacy and is committed to protecting your personal data. This policy explains what data we collect through the artpro.bg website, why we collect it, how long we keep it and what rights you have under the General Data Protection Regulation (GDPR).

Data controller: ARTPRO DESIGN EOOD, UIC 201674783, VAT No BG201674783, registered address: 178A Cherni Vrah Blvd, Sofia, Bulgaria, email: office@artpro.bg.

We only collect data you provide yourself when you contact us:

• Name
• Phone number
• Email address
• The model or category you are interested in
• Preferred date and time for a meeting
• Free-text details about your project, property or site

We do not require registration and we do not collect payment data through the website. We never ask for sensitive personal data.

• To respond to your enquiry and prepare a technical consultation or offer
• To arrange and confirm a meeting in our showroom or on site
• To organise delivery, installation, warranty and service work
• To meet our accounting and legal obligations

The legal basis is your consent when submitting an enquiry, the performance of a contract, and our legitimate interest in answering business enquiries.

Your data is accessible only to authorised members of the ArtPro team who handle your enquiry or project. We do not sell or trade personal data.

Where necessary for the delivery of a specific product or a warranty claim, data may be shared with the respective manufacturer or a partner installation team, limited to what is required for that purpose. Data may also be disclosed where required by law.

Enquiries are stored on secure servers with restricted access and are transmitted over an encrypted connection. We keep enquiry data for as long as necessary to handle your request and for the period required by accounting and warranty obligations, after which it is deleted.

Under the GDPR you have the right to:

• Access the personal data we hold about you
• Have inaccurate data corrected
• Request deletion of your data
• Restrict or object to the processing of your data
• Receive your data in a portable format
• Withdraw your consent at any time
• Lodge a complaint with the Commission for Personal Data Protection

To exercise any of these rights, write to office@artpro.bg. We respond within one month of receiving your request.

The website uses cookies for its basic functions, for remembering your language choice and for anonymous statistics. Details are available in our Cookie Policy.

We may update this Privacy Policy. The current version is always published on this page and takes effect from the moment of publication.

• Data controller: ARTPRO DESIGN EOOD, UIC 201674783, VAT No BG201674783
• Address: 178A Cherni Vrah Blvd, Sofia, Bulgaria
• Phone: 088 740 0254, 02 984 89 40, 0888 884 641
• Email: office@artpro.bg